Community Technology Specialist in Edgehill Stamford at Benchmark Senior Living

Date Posted: 8/29/2022

Job Snapshot

Job Description

Want to make your mark? Join Benchmark, a new type of senior living company. At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!

The Community Technology Specialist is responsible for providing technology support to all of Edgehill’s Residents and Staff while demonstrating exemplary communication and hospitality skills.  Supported systems include but are not limited to: IT systems, AV, healthcare systems and resident owned equipment.  


PRINCIPLE DUTIES AND RESPONSIBILITIES

  1. Supports Traditional I.T. Systems
  • Functions as the main point of contact for Tier 1 staff technology issues.
  • Assists with execution of IT projects as needed.
  • Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
  • Consults with leadership in maintaining a proper hardware inventory, sets up and installs PCs, Printers and other equipment.
  • Coordinates technology aspects of office moves and employee onboarding.
  • Supports community email systems.
  • Provides basic network troubleshooting as needed.
  1. Supports Community AV and Building Systems
  • Supports, assists in the setup and maintenance of AV systems including the auditorium and activity rooms.
  • Provides support on the technical components of the Nurse call and building Access Systems.
  • Is the main point of support for the campus phone system.
  • Supports numerous healthcare related systems including EMR, iPad, Touchscreens and other medical devices.
  1. Supports Residents and Resident Systems
  • Provides in-home support to residents with their technology.
  • Holds open office hours and/or educational meetings to educate and teach residents on technology topics.
  • Provides support to resident Internet service.
  • Supports AV needs of resident presentations and activities as needed.

 

Job Requirements

Position Qualifications:

Education/Training:

  • High School diploma or equivalent.
  • College degree preferred, Computer Science, Information Technology.

Experience:

  • Minimum three (3) years related work experience or combined college degree and one (3) year related work experience.
  • I.T. Operational and/or customer tech support experience is required. Healthcare experience is a plus.
  • Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relation skills are essential.

Skills:

  • Ability to troubleshoot and identify technical issues in numerous types of software and devices.
  • Comfortable with Mac, PC, Windows Servers, IOS devices and Android, with a strong knowledge of supporting Windows 10.
  • Familiarity with troubleshooting printers and copiers.
  • Ability to work independently and manage time efficiently.
  • Superior relationship building, networking, and customer service skills.
  • Strong public speaking, presentation skills, interpersonal, and relationship-building skills to effectively explain services and options to potential residents as well as build relationships with both residents/families.
  • Flexibility of hours; days, nights, and/or weekends; may include some holidays.

Licensure, Registration or Certification:

  • A+ and Net+ Certifications Preferred