Family and Resident Care Navigator in Newton, MA at Benchmark Senior Living

Date Posted: 10/17/2020

Job Snapshot

Job Description

Adelaide Place of Newton Centre is looking for an experienced and caring Resident and Family Navigator to join their talented team of professionals.

Want to make your mark? At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us to what truly matters!

The Resident and Family Navigator coordinates and delivers appropriate support to residents and their families as needed and serves as the primary contact for families.  This role helps to ensure a smooth and seamless transition into the community and ongoing.  The Resident & Family Navigator also acts as a referral source directing participants and their families to community social services providers when appropriate.


  • Meets and greets new resident/family to our community
  • Supports wellness needs of our resident by ordering any necessary resident equipment related to meeting wellness needs
  • Ensure smooth move in for resident and family member, answers pre-move in questions, ensures all paperwork is completed and all necessary pre-move-in activities have been completed. 
  • Supports family members with resident’s admission, changes in condition of physical and emotional health, and discharge
  • Participates in family council meetings and actively pursues and addresses concerns that have been raised in a timely manner.
  • Facilitates Family Support Group for families & friends of the community.
  • Meets residents and family members privately upon request
  • Actively participates in the case management process
  • Assists the Community Sales Team with sales and marketing programs and initiatives


Job Requirements


  • Licensed Social Worker is preferred 
  • Bachelors Degree in Healthcare or related field 
  • Senior Living experience required, and Mind and Memory Care experience preferred.
  • Certified Dementia Practitioner
  • Dementia/elder care experience


At Benchmark Senior Living, we recognize how hard our employees work in order to provide our resident seniors with the best possible care. Therefore, we are proud to provide great compensation and excellent benefits!