Front Desk Receptionist in Woburn, MA at Benchmark Senior Living

Date Posted: 2/23/2021

Job Snapshot

Job Description

PT 3 evenings per week, Tues, Wed, Thurs from 4p-8p.

Benchmark Senior Living at Woburn in Woburn, MA offers compassionate and professional memory care for seniors with memory loss, Alzheimer’s or other forms of dementia. Our goal is to help seniors stay active and engaged.  The front desk is also screening all visitors and associates upon entry while wearing full PPE and asking questions and taking temperatures. This position will have both day and evening hours available including rotating weekends shifts. 

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate along with special projects supporting the Director of Business Administration.

PRINCIPLE DUTIES AND RESPONSIBILITIES (summary)

• Demonstrates basic understanding of emergency call system and nurse paging system
• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Develops and practices the “30 second commercial” to be used when greeting visitors
• Participates in in-service trainings as required by state regulations

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

BENEFITS

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!