Front Desk Receptionist in Warwick, RI at Benchmark Senior Living

Date Posted: 3/23/2021

Job Snapshot

Job Description

 

Position availability is Monday-Thursday 6:30AM-2:30PM with the option to pick up other shifts, as needed. 

Experience in assisted living a plus! Must be able to multitask.

 

*We currently are not allowing visitors into our community.

Please apply via Careerbuilder; interviews will be conducted via telephone and/or video chat*

 

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Responsible for obtaining body temperatures and completing the symptom screening checklist per the Rhode Island Department of Health for each individual who enters the facility. 

• Follows all PPE guidelines based on the community risk and as per the Rhode Island Department of Health. 

• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

• Demonstrates basic understanding of emergency call system and nurse paging system
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Manages doctor appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash
• Reports any mal-functioning equipment to maintenance
• Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
• Develops and practices the “30 second commercial” to be used when greeting visitors
• Participates in in-service trainings as required by state regulations

 

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

 

BENEFITS

  • Medical Plan
  • Paid Vacation, Personal, and Sick Days
  • Life Insurance
  • Pet Insurance
  • Group Auto & Home Insurance
  • Working Advantage
  • Business Partner and Retail Discounts
  • Pro Advantage Mortgage Services
  • Dental Plan
  • 401k with Company Match
  • Bonus Opportunities
  • Culture Compensation
  • Career Development Programs
  • Adoption Assistance
  • AT&T Discounts
  • Safety Programs
  • Vision Plan
  • Short & Long Term Disability
  • Employee Assistance Program
  • The One Company Fund
  • Tuition Reimbursement
  • Sitter City
  • BJ's Warehouse Discounts
  • Supplemental and Whole Life Insurance, Group Critical Illness Insurance, Group Accident Insurance, and Group Hospital Confinement Indemnity Insurance

To learn more about our pay and benefits, please apply today!