Receptionist in Walpole, MA at Benchmark Senior Living

Date Posted: 9/27/2021

Job Snapshot

Job Description

The Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly.  In addition to receptionist duties this position also serves as Administrative Assistant to Department Heads, assisting with special projects and events.

 

Great opportunity for recent college grads!

Eager to learn.  Hard working in a fast-paced, customer service oriented environment.

Flexibility is key working in 24/7 resident community.

 

 RECEPTIONIST DUTIES AND RESPONSIBILITIES

• Greets visitors immediately upon arrival with confident and poise.

• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash

• Demonstrates basic understanding of emergency call system and nurse paging system
• Reports any mal-functioning equipment or repairs for the community and resident apartments to maintenance
• Participates in in-service trainings as required by state regulations

ADMINISTRATIVE DUTIES AND RESPONSIBILITIES

  • Technically savvy with Apps, Smart Devices, Outlook
  • Liaise with other departments within Benchmark Senior Living
  • Prepare letters and other documents, flyers and circulate communications with regard to meetings and other matters
  • Types, assembles, copies, files and otherwise processes data required by the community in an accurate and timely manner
  • Assists with  set up of In-Service Training & Orientation of New Hires
  • Assists with scheduling of vehicle transports for residents
  • Appropriately, answer, screen, direct Sales calls.
  • Assist Department Heads with projects and administrative tasks.
  • Assists and Works Vaccine Clinics
  • Tracks Covid Testing of associates and results when applicable.
  • Other duties and projects as assigned

 SKILLS AND ABILITIES

  • Possesses expert knowledge of telephone system and capable of teaching others
     Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
     Maintains awareness of all daily activities (and changes)
     Possesses excellent verbal communication skills

PUBLIC RELATIONS/MARKETING

  • General knowledge of community in order to take advantage of any opportunity to educate the community at large about Benchmark's unique approach to senior living services and to market BSL communities, if an opportunity presents itself, and when appropriate
  • View all associates, home office associates, Executive Director and community leadership team
  • Build relationships with internal and external customers

BENEFITS

  • Blue Cross/Blue Shield, Medical, Dental, Vision Insurance
  • 401k Retirement-Company Match
  • Paid Holidays, Vacation & Sick Time
  • Complimentary Meals
  • Holiday Bonuses & Gift Cards
  • Wellness Program-up to $300 cash per year
  • $100 Associate of the Month Award. 
  • Discounts with...
    • Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping
    • Metlife Home & Auto
    • AT&T
    • Brooks Brothers
    • BJs Membership

 

 

Job Requirements

ABILITIES AND SKILLS

  • Models Benchmark’s Values
  • Maintains confidentiality at all times
  • Strong organizational, oral and written communication skills
  • Self-starter – Takes the initiative
  • Embrace challenges
  • Strong sense of urgency
  • Team Player - Willingness to “roll up sleeves” and deliver without ego
  • Knowledge of office equipment and ability to trouble shoot problems
  • Can do attitude
  • Knowledge of Microsoft Office (Word, Excel, and Outlook) as well as familiarity with the Internet and its search tools.
  • Intermediate skills in PowerPoint
  • Knowledge of Yardi, Google Earth, and/or Microsoft Project (a plus, but not a requirement)

 

PHYSICAL REQUIREMENTS

 

In an 8-hour workday, associate will stand/walk:                Hours at one time:     0 - 2

                                                                                          Total hours/day:        4 - 6

In an 8-hour workday, associate will sit:                             Hours at one time:     0 - 2

                                                                                          Total hours/day:        2 - 4

Associate will support/assist:  (Maximum lbs):                    Frequently:               0 - 10 lbs.

                                                                                           Occasionally:             50 lbs.

Associate will lift/carry: (Maximum lbs):                               Frequently:               0 - 10 lbs.

                                                                                            Occasionally:             15 lbs.

Height of Lift:         3 - 4 feet                   

Distance of carry:    30 yards

Employee will use hands for repetitive:        Simple grasping, pushing and pulling, and fine manipulation

Employee should be able to: Bend:        Occasionally

                                            Squat:        Occasionally

                                            Kneel:        Occasionally

                                            Climb:        Frequently

                                            Reach:       Occasionally, 3 feet

 

Disclaimer: 

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.