Associate Experience Coordinator in Waltham, MA at Benchmark Senior Living

Date Posted: 10/10/2018

Job Snapshot

Job Description

Looking for a Great Place to Work? According to Fortune Magazine, The Boston Globe, Boston Business Journal, Connecticut Post, Hartford Courant and Hartford Business Journal… it’s Benchmark Senior Living. Not only do they tell us, but our associates live it every day.


At Benchmark, we look for and hire talent. Our associates are Called to Care in ways that impact lives through human connection. Team, collaboration, sharing resources and ideas are central to how we work. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults.


Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going at it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match, and we’re interested in you.


The Associate Experience Coordinator is a support position with plenty of opportunity for growth. The role is a combination of HR Specialist and Event Coordinator. The responsibilities are a balance between coordinating and managing home office events, and coordinating computer processing, reporting support, and assisting in special HR projects as needed. The successful candidate will report directly to the Senior Director of Associate Experience & OD with a dotted line to the SVP of Human Capital. The ideal candidate has both a knack and passion for the associate experience and a near-obsession for organization and process.


  • Provides support and oversight for our Home Office new hire and onboarding processes
  • Provides monthly reports generated through our LMS system
  • Ensures all HR policies, job descriptions, forms and templates, etc. are up-to-date and posted on our company intranet.
  • Works closely with our IT team on the design and development of a new HR SharePoint intranet site.
  • Ensures all HR workplans are up-to-date.
  • Manages the HR department calendar and ensures all key communications and/or actions occur in a timely manner.
  • Provides occasional administrative/project support for the HR leadership team, in partnership with the HR Coordinator.
  • Assists with the administration of programs, procedures, and guidelines to help align the workforce with Benchmark strategic goals
  • Participates in team meetings and seminars


  • Works collaboratively with leadership to coordinate and execute all aspects of corporate-wide events
  • Provides on-site support and attendance at major events such as: 
    • Benchmark’s Annual Gala
    • Post Gala visits (Compassionate Caregiver luncheons)
    • Summer Outing
    • Holiday Party
    • Annual Conference
    • HR retreats and large meetings
  • Measures effectiveness and productivity of each event and makes modifications and recommendations
  • Sources and secures event locations, catering, decorators, entertainment, etc.
  • Supports the needs of the HR team as it relates to; event topics, times, dates, and communications
  • Assists in maintaining event budgets
  • Codes invoices for payment
  • Prepares expense reports

Job Requirements


  • Associates Degree with HR certification(s); Bachelor’s degree in HR or related field preferred.
  • Minimum 5 years of relevant HR work experience
  • Technology savvy, proficient in Microsoft Office 365 and Suite Programs
  • Experience with Sharepoint preferred
  • Proficiency in Project Management preferred
  • Proficiency in Process Improvement preferred


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