Benchmark Connections Coordinator in Billerica, MA at Benchmark Senior Living

Date Posted: 2/14/2018

Job Snapshot

Job Description

The Benchmark Connections Coordinator is our associate that assists residents and families on our computers as well as teaches residents and families about our internal computer program, Benchmark Connections. This position reports directly to the Program/ Activities Director at the community. This associate is a part of the program team and will facilitate computer related activities.
Computer Learning Teacher - Part Time
PRINCIPLE DUTIES AND RESPONSIBILITIES

• Teaches and introduces residents and family members how to use the computer, including but not limited to the following, Skype, email, YouTube, internet and our internal program Benchmark Connections
• Facilitates and engages residents in our weekly Presentations & Discussion Groups with residents and families
• Engages residents in technology and computers
• Assists resident in sharing memories and stories
Marketing/ Public Relations

• Works closely with the Director of Community Relations to ensure all new residents are introduced to Benchmark Connections
• Welcomes new residents to the community, as well as encourages new residents to participate in our activities and computer program
• Attends family and resident events to promote Benchmark Connections in the community
• Strives to educate the community at large about Benchmark’s unique approach to senior living services
Knowledge and Expertise

• Demonstrates proficiency in using computers and the Internet
• Expertise in computers and technology
• Experience teaching seniors, computer teaching experience preferred
Customer Service

• Responds to resident/family requests in a timely manner
• Develops relationships with the our residents, as well as families and friends to assist in keeping our resident connected to loved ones through technology
• Meets customer service standards in a friendly, helpful, courteous manner with resident and family satisfaction a priority
• Displays a positive patient and respectful attitude at all times and have a genuine desire to work directly with older adult

Training and Education

• Models validation techniques while assisting and caring for residents
• Participates in training / in-services as required by Benchmark and state regulations
• Attends Benchmark Connections meetings and training sessions

Job Requirements

Must have a bachelor’s degree or equivalent experience and knowledge of Technology, Computers, and the Internet

SKILLS AND ABILITIES

• Excellent computer skills
• Excellent verbal and written communication skills
• Ability to maintain composure in stressful situations
• Ability to train and motivate others
• Clearly understands the philosophy of Assisted Living
• Understands the aging process
• Demonstrates high-level skill in planning appropriate programs
• Shows an ability to relate to and performs job functions for the elderly in a positive and efficient manner
• Shows a consistent ability to coordinate multiple tasks, demonstrates a positive attitude, and works well under pressure
• Can adapt to change and embraces Benchmark Standards

BENEFITS

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!