Front Desk Receptionist in Brookfield, CT at Benchmark Senior Living

Date Posted: 9/30/2019

Job Snapshot

Job Description

Benchmark Senior Living at The Village at Brookfield Common (VBC) is an assisted living community located off of Federal Road in Brookfield, Connecticut. Our 100 apartment community includes independent, traditional, and memory care neighborhoods. We are currently seeking highly motivated and dedicated individuals who can contribute to our growing team.

The Village at Brookfield Common is currently seeking a part time front desk receptionist! You must be available to work Friday & Saturday evenings and at least one holiday.

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Demonstrates basic understanding of emergency call system and nurse paging system
• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash
• Reports any mal-functioning equipment to maintenance
• Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
• Develops and practices the “30 second commercial” to be used when greeting visitors
• Participates in in-service trainings as required by state regulations

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

BENEFITS

In addition to offering competitive pay Benchmark also offers a wide variety of benefits, incentives, and professional development opportunities:

  • Tuition reimbursement
  • Mileage reimbursement for trainings & other work-related travel
  • AT&T cell phone discount
  • SitterCity
  • BJ’s Warehouse discount
  • Brooks Brother’s discount
  • Adoption Assistance
  • Group, Auto, & Home Insurance
  • Pet Insurance
  • Community bonus opportunities
  • Career development programs
  • 401k with company match