Operational Excellence Manager in Waltham, MA at Benchmark Senior Living

Date Posted: 3/25/2020

Job Snapshot

Job Description

Want to make your mark? At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!

Benchmark Senior Living has an exciting opportunity for an Operational Excellence Manager who will be responsible for helping to drive Operational Excellence (OE) strategy at both the Corporate Office and Community level.  The role will focus on increasing the efficiency and effectiveness of operations by utilizing key systems while driving the business to improve performance. Plays a key role in strategy for system implementation, roll-out to communities, and training of community associates. Excellent communication and analytical skills along with experience in process improvement projects is required. This role could require travel at times.


  • Works within the Office of Scalability and Operational Excellence (OSOE) and Leadership Teams to implement the Operational Excellence strategy for home office and community initiatives across sites (i.e. lead-time, productivity) with direct impact on the mid to long-term business results. 
  • Documents and optimizes processes & workflows as they affect the communities. 
  • Strong understanding of community processes related to accounts payable, billing, recruitment and hiring, resident assessment tracking processes, etc. 
  • Strong written communication skills to document processes and communicate expectations for during and post roll-out. 
  • Ability to apply operational efficiencies to the logistics of trainings. 
  • Acts a representative or acts as lead of OSOE in work stream and other project meetings. 
  • Coordinates numerous programs to ensure successful implementation of key initiatives. Assists with developing implementation plans and identifies potential areas of risk.
  • Promotes effective communication to achieve improved productivity. 
  • Develops tools for the community teams to assist them in the delivery of their objectives. 
  • Coordinate equipment/process/flow changes by working directly with Department identified leads.


Job Requirements



  • Minimum of two years of experience in a role responsible for project implementation outcomes.
  • Bachelor’s Degree in Business Administration or Management is preferred.


  • Knowledge of organizational business systems (HRIS, eHR, ERP, etc.).
  • Strong proficiency in Excel and PowerPoint and other Windows based programs (Word, Outlook, etc.).
  • Ability to organize/analyze data in a structured manner.
  • Excellent verbal and written communications skills.
  • Strong listening skills.
  • Ability to build rapport, trust, and to communicate effectively.
  • Ability to be flexible and work in an environment that promotes teamwork and collaboration.
  • Ability to maintain a high level of confidentiality regarding projects.
  • Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.
  • Demonstrated ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.