PCA, Dining experience PT 25 hrs, Evening in Bedford, NH at Benchmark Senior Living

Date Posted: 9/7/2018

Job Snapshot

Job Description

POSITION:

Signature Services Companion

 

FLSA Status:

Non-Exempt

Benchmark Senior Living at The Arbors of Bedford in Bedford, NH is a vibrant and compassionate residential community with an innovative Mind & Memory program for seniors with Alzheimer’s or another form of dementia. This specialized form of assisted living combines personal care assistance and innovative medication management with dedicated programs and dignified dining for life enrichment.  We are looking for a special associate to join the team and fulfill the purpose below. 

Purpose:    The Signature Services Companion provides companionship to our residents who enjoy socialization and guidance during the dining experience.  The primary goal of a Signature Services Companion is to provide our residents with a World Class experience by establishing and maintaining a therapeutic and caring relationship, with the residents for whom the associate provides companionship. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

 Advocacy

  • Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial or other)
  • Recognizes and reports to HCD – RCD a change in a resident’s condition
  • Knows and complies with all resident rights

 Analysis / Reporting

  • Reports shift updates in communication log
  • Timely reports resident and family concerns and issues
  • Timely reports residents’ change of condition and / or needs

 

Communication

  • Effectively communicates with residents, families and friends of residents
  • Efficiently documents and provides accurate record-keeping as appropriate
  • Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
  • Communicates and documents residents’ material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
  • Accurately completes incident reports prior to the end of the working day
  • Appropriately handles follow-up issues with families

 

Compliance and Safety

  • Demonstrates personal and resident safety
  • Answers residents’ urgent call alarms in a timely manner
  • Reviews and demonstrates fire, safety, and elopement procedures
  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Reacts calmly and effectively in emergency situations

 

Customer Service

  • Provides companionship by reading, conversation and listening
  • Participates in appropriate recreational activities and hobbies for social and sensory stimulation
  • Assists the resident with necessary phone calls, letter writing, computer operation, etc.
  • Maintains a safe environment within the resident’s apartment
  • Accompanies the resident on walks, community trips, doctor’s office visits, bank, etc.
  • Supports the resident, family and friends as a member of the Resident Care team
  • Demonstrates understanding of the emotional stress of having an aged loved one by responding professionally and sensitively to the family’s needs
  • Provides emotional support and promotes a sense of well-being
  • May perform light housekeeping/laundry to maintain a clean, neat environment
  • Delivers World Class service in a friendly, helpful, and courteous manner with resident and family satisfaction as a priority
  • Effectively communicates with residents, families and friends of resident
  • Provides an engaged dining experience that meets the expectations of our residents and families
  • Demonstrates an understanding of the resident’s history, interests, physical and cognitive abilities to help provide a successful living experience

 

Facilities Maintenance

  • Focuses on the cleanliness and tidiness of the resident’s suite
  • Assists in cleaning spills / soilage
  • Reports any malfunctioning equipment, appliances, fixtures, etc.
  • Does not leave any in-use equipment unattended
  • Efficiently launders resident laundry

 

Organization / Prioritization

  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure


 Problem Solving / Decision Making

  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency

 

 Public Relations / Marketing

 Represents the community with a positive attitude and pride when interacting with potential residents and families

Physical Environment

  • Reports any malfunctioning equipment, appliances, fixtures, etc. in maintenance log; in cases of emergency report directly to supervisor
  • Does not leave any in-use equipment unattended
  • Ensures a clean and sanitary environment
  • Washes and dries resident’s personal laundry in accordance with Benchmark Standards and Practices, using cleaning products appropriate to the type of wash, folding clean clothes and returning to the appropriate resident

Job Requirements

 

Educational Requirements and Experience:

 

  • High school diploma or general education degree (GED) preferred.
  • One to three years customer service experience and/or training; or equivalent combination of education and experience.