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RCA - Resident Care Associate (FT/PT) in West Chester at Benchmark Senior Living

Date Posted: 11/12/2018

Job Snapshot

Job Description

Wellington at Hershey's Mill in West Chester, PA has immediate openings for our Resident Care Associate position in our Personal Care unit. Candidates must be available to work either 7am-3pm (every other weekend) OR 3pm-11pm. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

Advocacy

  • Recognizes and assists in the prevention of elder abuse, neglect, and exploitation
  • Recognizes and reports to the Resident Care Director a resident’s change of condition particularly as it relates to needing more time to deliver care due to the aging process

Analysis / Reporting

  • Reports shift updates in communication log
  • Timely reports resident and family concerns and issues
  • Timely reports residents’ change of condition and / or needs

Communication

  • Effectively communicates with residents, families and friends of residents
  • Efficiently documents and provides accurate record-keeping as appropriate
  • Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
  • Communicates and documents residents’ material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
  • Accurately completes incident reports prior to the end of the working day
  • Appropriately handles follow-up issues with families

Compliance and Safety

  • Demonstrates infection prevention and control
  • Demonstrates personal and resident safety
  • Answers residents’ urgent call alarms in a timely manner
  • Reviews and demonstrates fire, safety, and elopement procedures
  • Appropriately documents per resident assignment
  • Uses proper lifting techniques

Customer Service

  • Responds to resident / family requests in a timely manner
  • Meets customer service standards in a friendly, helpful, courteous manner and makes customer satisfaction a top priority
  • Answers phones as appropriate
  • Greets guests and tours

Facilities Maintenance

  • Assists in cleaning spills / soilage
  • Reports any malfunctioning equipment appliances, fixtures, etc.
  • Helps to keep common areas in order
  • Does not leave any in-use equipment unattended
  • Efficiently launders resident laundry

Knowledge and Experience

  • Demonstrates proficiency at reading and understanding a Resident Care Service Plan or assignment (e.g., ADLs and introductory visits)
  • Understands advanced directives and end-of-life care
  • Understands the nursing function in personal care
  • Understands quality of care objectives
  • Understands quality of life objectives
  • Reviews and demonstrates understanding of the use of Resident Care Standards and Practices with the Resident Care Director and/or supervisor
  • Reviews and understands the orientation checklist
  • Demonstrates knowledge of Benchmark Standards and Practices
  • Demonstrates working knowledge of state regulations as they pertain to the job
  • Has sound working knowledge of policies in the Resident Handbook 
  • Possesses current First Aid, and Heimlich certification, if required by state regulations

Organization / Prioritization

  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure

Problem Solving / Decision Making

  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency situations

Public Relations / Marketing

  • Represents the community with a positive attitude and pride when interacting with potential residents and families

Resident Care / Activities

  • Participates with activities staff and residents in daily programs and recreational activities as directed
  • Utilizes the program staff for assistance and supplies and activity boxes
  • Assists residents with Activities of Daily Living

Resident Care / General

  • Assists residents with Activities of Daily Living
  • Participates in service plan reviews
  • Removes, launders, folds, and properly returns resident linens and personal laundry
  • Serves residents food as directed, including feeding skills, if regulations permit
  • Knows and complies with all resident rights
  • Receives and gives report of on-going shifts by oral and/or written log
  • Informs supervisor of changes in the resident’s condition and needs
  • Successfully implements the plan of care
  • Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial and other)
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency situations
  • Assures resident information is communicated to the staff through the report process and calendar (i.e. appointments, outings, etc.)
  • Efficiently documents and provides accurate record-keeping as appropriate

Resident Care / Hygiene

  • Checks all residents daily for cleanliness, appropriate clothing, and any continence issues
  • Uses proper sanitary procedures to wipe tables, and sweep and mop dining room and life enrichment kitchen after meals
  • Checks on resident rooms daily for general cleanliness and neatness; ensures high risk rooms are double checked
  • Checks laundry rooms, common areas, including bathrooms, for cleanliness
  • Communicates and documents residents’ material needs (i.e. briefs, clothing, toothpaste, pads, etc.)

 

Resident Care / Wellness

  • Measures and accurately records vital signs (temperatures, pulse, respiration, blood pressure, weight and height) where appropriate as per state regulations
  • Effectively balances service demands with supporting resident 
    independence
  • Accurately communicates and documents residents’ status
  • Observes and reports any significant changes in resident behavior and health
  • Assists residents with medication per state regulations
  • Able to recognize and report to Personal Care Director a residents change of condition, including needing more time to deliver care due to the aging process
  • Provides ongoing supervision of residents health related activities: complies with health care instructions explained by health care professionals and promptly and appropriately seeks and obtains medical attention when needed
  • Assesses risk in a proactive manner
  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Accurately completes incident reports prior to the end of the working day

Structure

  • Provides ongoing supervision of residents health related activities; complying with health care instructions explained by health care professionals and promptly and appropriately seeking and obtaining medical attention when needed

Training

  • Adheres to and attends state regulated in-service training

Vision / Innovation

  • Assesses risk in a proactive manner

Misc.

  • Serves as mentor to new aides
  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure
  • Attends and participates in meetings
  • Oversees and/or conducts activities where necessary
  • Effectively communicates with residents, families and friends of residents
  • Appropriately handles follow-up issues with families
  • Represents the community with a positive attitude and pride when interacting with potential residents and families
  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure
  • Special projects/assignments as delegated

 

Job Requirements

Requirements: 

  • Previous experience in a senior living community highly recommended
  • Computer skills preferred
  • Represents the community with a positive attitude and pride when interacting with potential residents and families.
  • Physically able to move at least 50 lbs. without assistance.
  • Positive and friendly
  • Able to work in a team environment
  • Certified Nursing Cert is a plus
  • CPR/First Aide Certification is required

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