Registered Nurse: Regional Director of Resident Care in Hartford, CT at Benchmark Senior Living

Date Posted: 6/20/2018

Job Snapshot

Job Description

Think senior living sounds boring? Think again. At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!

The Regional Director of Resident Care develops Benchmark Quality Service in the areas of resident care, resident programming and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of the Resident Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development and ongoing quality improvement programs. This role will provide clinical oversight for Benchmark Quality Service for a cluster of Benchmark communities in CT and RI, is always resident and family focused, and striving toward excellence in community service and profitability. 

 PRINCIPLE DUTIES AND RESPONSIBILITIES

Resident Care

  • Provides direction and assistance to Resident Care and Harbor departments as needed
  • Monitors community resident levels of care and service provisions
  • Monitors quality care measures and designs programs to address systems deficiencies
  • Acts as mentor to Resident Care Directors, Memory Care Directors and Traditional Care Directors

 

Strategy                                

  • Develops guidelines, standards, and practices for Resident Care, Harbor and programming
  • Develops ongoing quality improvement programs for resident services and Harbor
  • Participates in development of new systems to result in customer/resident focused environment and company profitability
  • Determines and develops risk management programming and communication of issues
  • Trends At-Risk reports

 Structure

  • Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation
    •  Provides support to Resident Care, memory care and programming departments
    • Review effectiveness of current programs, processes, and profitability
    • Assists with national contract management (to support Resident Care)
    • Actively participates in risk management programs
    • Oversees resident and dementia care in conjunction with  Senior Operator-providing direction and assistance as needed
    • Plans, implements, and evaluates a rent up occupancy strategy
    • Participates in the identification and development of product development and value adds
    • Provides routine quality and Memory Care audits of communities within the cluster
    • Attends tracking meeting when in the communities

 

Talent Development

  • Determines and implements activities geared towards  leadership development among associates in Resident Care and Memory Care Unit
  • In conjunction with Executive Directors, is responsible for onboarding new Resident Care Director and Memory Care Director hires
  • Focuses on decreasing turnover and increasing retention of solid talent

 

Training

  • Develops and implements training and education programs at both the cluster and organizational level
  • Provides assistance and education of technology in support of Resident Care and dementia services
  • Identifies and executes needed collaborations  to enhance communities’ service provision with  regional and corporate operations teams
  • Ensures residents and families are educated about residents’ rights
  • Consults  Human Resources before terminating an associate
  • Creates and maintains a warm professional environment
  • Assures that all staff is fully informed on the answers to the most frequently asked questions by residents , families, and prospective families
  • Facilitates regularly scheduled meetings with department heads and associates
  • Attends and participates in cluster Executive Director meetings
  • Manages appropriate communications to SVP Resident Care Operations
  • Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
  • Proactively communicates trends, best practices and current assisted living events to the field

Compliance/Safety

  • Ensures compliance with state assisted living regulations
  • Conducts site visits to communities within cluster
  • Provides guidance to resolve community issues/troubleshooting
  • Creates and monitors community correction plans
  • Monitors the quality of care at cluster communities
  • Discovers and communicates state regulation changes
  • Ensures compliance with all state and federal regulations (ie OSHA nurse practice acts, etc.)
  • Oversees risk management programs
  • Interviews RCD/HPD candidates for communities in cluster
  • Identifies SrRCD/SrHPD candidates within cluster
  • Assists with active recruitment of open RCD/HPD positions
  • Participates in RCD/HPD development plans and/or action plans
  • Fosters RCD/HPD growth
  • Takes corrective action and disciplines employees in writing if necessary
  • Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Senior Operators

Problem Solving/ Decision Making

  • Provides Resident Care/clinical/memory care expertise to the cluster teams to aid in problem solving and making decisions
  • Strategizes with regional team about best actions to take to address cluster business challenges
  • Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.

 

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

  • Must be a Registered Nurse in CT and RI, BS or BA minimum
  • Must have a minimum of two years of experience working with elders or disabled individuals, as well as demonstrated supervisory and management skills
  • Must have demonstrated Leadership capabilities
  • Multi-community experience strongly recommended
  • Extensive knowledge and experience in Assisted Living industry and Dementia care
    • Must have valid driver’s license