Resident Care Associate (PT & FT) in West Chester, PA at Benchmark Senior Living

Date Posted: 7/12/2018

Job Snapshot

Job Description

RELATIONSHIP

Wellington at Hershey's Mill in West Chester, PA is seeking experienced Resident Care Associates to join our team! Full-Time and Part-Time hours are available. The RCA reports directly to the Assistant Personal Care Director and/or Personal Care Director.

PURPOSE

The Resident Care Associate provides the service and care required to each resident in a timely and efficient manner.  

PRINCIPLE DUTIES AND RESPONSIBILITIES

Advocacy

  • Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation
  • Recognizes and reports to the Traditional Care Director a resident’s change of condition particularly as it relates to needing more time to deliver care due to the aging process

Analysis / Reporting

  • Reports shift updates in communication log
  • Timely reports resident and family concerns and issues
  • Timely reports residents’ change of condition and / or needs

Communication

  • Effectively communicates with residents, families and friends of residents
  • Efficiently documents and provides accurate record-keeping as appropriate
  • Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
  • Communicates and documents residents’ material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
  • Accurately completes incident reports prior to the end of the working day
  • Appropriately handles follow-up issues with families

Compliance and Safety

  • Demonstrates competency with SAMM per state regulations
  • Demonstrates infection prevention and control
  • Demonstrates personal and resident safety
  • Answers residents’ urgent call alarms in a timely manner
  • Reviews and demonstrates fire, safety, and elopement procedures
  • Appropriately documents per resident assignment
  • Uses proper lifting techniques

Customer Service

  • Responds to resident / family requests in a timely manner
  • Meets customer service standards in a friendly, helpful, courteous manner and makes customer satisfaction a top priority
  • Answers phones as appropriate
  • Greets guests and tours

Facilities Maintenance

  • Assists in cleaning spills / soilage
  • Reports any malfunctioning equipment appliances, fixtures, etc.
  • Helps to keep common areas in order
  • Does not leave any in-use equipment unattended
  • Efficiently launders resident laundry

Knowledge and Experience

  • Demonstrates proficiency at reading and understanding a Resident Care Service Plan or assignment (e.g., ADLs and introductory visits)
  • Understands advanced directives and end-of-life care
  • Understands the nursing function in assisted living
  • Understands quality of care objectives
  • Understands quality of life objectives
  • Reviews and demonstrates understanding of the use of Resident Care Standards and Practices with the Resident Care Director and/or supervisor
  • Reviews and understands the orientation checklist
  • Demonstrates knowledge of Benchmark Standards and Practices
  • Demonstrates working knowledge of state regulations as they pertain to the job
  • Has sound working knowledge of policies in the Resident Handbook 
  • Possesses current First Aid, and Heimlich certification, if required by state regulations

Organization / Prioritization

  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure

Problem Solving / Decision Making

  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency situations

Public Relations / Marketing

  • Represents the community with a positive attitude and pride when interacting with potential residents and families
  • Develops and practices the “30-second commercial” and uses it to greet visitors

Resident Care ¾ Activities

  • Participates with activities staff and residents in daily programs and recreational activities as directed
  • Utilizes the program staff for assistance and supplies and activity boxes
  • Assists residents with Activities of Daily Living

Resident Care ¾ General

  • Assists residents with Activities of Daily Living
  • Participates in service plan reviews
  • Removes, launders, folds, and properly returns resident linens and personal laundry
  • Serves residents food as directed, including feeding skills, if regulations permit
  • Knows and complies with all resident rights
  • Receives and gives report of on-going shifts by oral and/or written log
  • Informs supervisor of changes in the resident’s condition and needs
  • Successfully implements the plan of care
  • Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial and other)
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency situations
  • Assures resident information is communicated to the staff through the report process and calendar (i.e. appointments, outings, etc.)
  • Efficiently documents and provides accurate record-keeping as appropriate

Resident Care ¾ Hygiene

  • Checks all residents daily for cleanliness, appropriate clothing, and any continence issues
  • Uses proper sanitary procedures to wipe tables, and sweep and mop dining room and life enrichment kitchen after meals
  • Checks on resident rooms daily for general cleanliness and neatness; ensures high risk rooms are double checked
  • Checks laundry rooms, common areas ¾ including bathrooms ¾ for cleanliness
  • Communicates and documents residents’ material needs (i.e. briefs, clothing, toothpaste, pads, etc.)

 

Resident Care ¾ Wellness

  • Measures and accurately records vital signs (temperatures, pulse, respiration, blood pressure, weight and height) where appropriate as per state regulations
  • Effectively balances service demands with supporting resident
    independence
  • Accurately communicates and documents residents’ status
  • Observes and reports any significant changes in resident behavior and health
  • Assists residents with medication per state regulations
  • Able to recognize and report to Traditional Care Director a residents change of condition, including needing more time to deliver care due to the aging process
  • Provides ongoing supervision of residents health related activities: complies with health care instructions explained by health care professionals and promptly and appropriately seeks and obtains medical attention when needed
  • Assesses risk in a proactive manner
  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Accurately completes incident reports prior to the end of the working day

Structure

  • Provides ongoing supervision of residents health related activities; complying with health care instructions explained by health care professionals and promptly and appropriately seeking and obtaining medical attention when needed

Training

  • Adheres to and attends state regulated in-service training

Vision / Innovation

  • Assesses risk in a proactive manner

Misc.

  • Serves as mentor to new aides
  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure
  • Attends and participates in meetings
  • Oversees and/or conducts activities where necessary
  • Effectively communicates with residents, families and friends of residents
  • Appropriately handles follow-up issues with families
  • Represents the community with a positive attitude and pride when interacting with potential residents and families
  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure
  • Special projects/assignments as delegated

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

EDUCATION

  • High School education preferred
  • CNA license a plus

SKILLS AND ABILITIES

  • Demonstrates working knowledge of state regulations as they pertain to the job
  • Has sound working knowledge of policies in the Resident Handbook
  • Possesses current First Aid, and Heimlich certification, if required by state regulations
  • Displays courteousness and friendliness at all times to residents remembering their rights to dignity and confidentiality
  • Possess excellent communication skills
  • Familiar with infection control
  • Demonstrates proficiency at reading and understanding a Resident Care Service Plan
  • Understands advanced directives and end-of-life care
  • Possesses knowledge about the assisted living philosophy
  • Understands the nursing function in assisted living
  • Understands quality of care objectives
  • Understands quality of life objectives
  • Reviews and understands the orientation checklist
  • Demonstrates knowledge of the following Benchmark Standards and Practices:
  • OSHA guidelines, e.g., chemicals, personal care products, and items locked
  • Use of walkie talkies, beeper, and keys
  • Nametag and uniform
  • Proper punching of timecards / etime
  • Alarm system
  • Fire safety and elopement
  • All equipment in resident’s room

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