Resident Care Associate - Part-time in West Chester, PA at Benchmark Senior Living

Date Posted: 3/1/2018

Job Snapshot

Job Description

Wellington at Hershey's Mill is looking for dependable Resident Care Associates for part-time positions for the 7 am to 3 pm and 3 pm to 11 pm shifts, including weekends, in our Personal Care neighborhood. C.N.A.'s are preferred.


Analysis / Reporting

  • Reports shift updates in communication log
  • Timely reports resident and family concerns and issues
  • Timely reports residents’ change of condition and/or needs


  • Effectively communicates with residents, families and friends of residents
  • Efficiently documents and provides accurate record-keeping as appropriate
  • Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
  • Communicates and documents residents’ material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
  • Accurately completes incident reports prior to the end of the working day
  • Appropriately handles follow-up issues with families

Compliance and Safety

  • Demonstrates competency per state regulations
  • Demonstrates infection prevention and control
  • Demonstrates personal and resident safety
  • Answers residents’ urgent call alarms in a timely manner
  • Reviews and demonstrates fire, safety, and elopement procedures
  • Appropriately documents per resident assignment
  • Uses proper lifting techniques

Customer Service

  • Responds to resident/family requests in a timely manner
  • Meets customer service standards in a friendly, helpful, courteous manner and makes customer satisfaction a top priority

Facilities Maintenance

  • Assists in cleaning spills / soilage
  • Reports any malfunctioning equipment appliances, fixtures, etc.
  • Helps to keep common areas in order
  • Efficiently launders resident laundry

Knowledge and Experience

  • Demonstrates proficiency at reading and understanding a Resident Care Service Plan or assignment (e.g., ADLs and introductory visits)
  • Understands advanced directives and end-of-life care
  • Understands quality of care objectives
  • Understands quality of life objectives
  • Reviews and demonstrates understanding of the use of Resident Care Standards and Practices with the Resident Care Director and/or supervisor
  • Reviews and understands the orientation checklist
  • Demonstrates knowledge of Benchmark Standards and Practices
  • Demonstrates working knowledge of state regulations as they pertain to the job
  • Has sound working knowledge of policies in the Resident Handbook 
  • Possesses current First Aid, and Heimlich certification, if required by state regulations

Organization / Prioritization

  • Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
  • Shows a consistent ability to coordinate multiple tasks
  • Maintains a positive attitude when working under pressure

Problem Solving / Decision Making

  • Responds to emergencies and personal emergency response system and knows when to call for backup
  • Effectively handles difficult resident behaviors
  • Reacts calmly and effectively in emergency situations

Resident Care / Activities

  • Participates with activities staff and residents in daily programs and recreational activities as directed
  • Utilizes the program staff for assistance and supplies and activity boxes

Resident Care / General

  • Assists residents with Activities of Daily Living
  • Participates in service plan reviews
  • Removes, launders, folds, and properly returns resident linens and personal laundry
  • Serves residents food as directed, including feeding skills, if regulations permit
  • Knows and complies with all resident rights
  • Receives and gives report of on-going shifts by oral and/or written log
  • Informs supervisor of changes in the resident’s condition and needs
  • Successfully implements the plan of care
  • Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial and other)

Resident Care / Hygiene

  • Checks all residents daily for cleanliness, appropriate clothing, and any continence issues
  • Checks on resident rooms daily for general cleanliness and neatness; ensures high risk rooms are double checked
  • Checks laundry rooms, common areas including bathrooms for cleanliness
  • Communicates and documents residents’ material needs (i.e. briefs, clothing, toothpaste, pads, etc.)

Resident Care / Wellness

  • Measures and accurately records vital signs (temperatures, pulse, respiration, blood pressure, weight and height) where appropriate as per state regulations
  • Effectively balances service demands with supporting resident independence
  • Accurately communicates and documents residents’ status
  • Observes and reports any significant changes in resident behavior and health
  • Assists residents with medication per state regulations
  • Assesses risk in a proactive manner


  • Adheres to and attends state regulated in-service training

Job Requirements


  • Must have current certification as a nursing assistant or have successfully completed the Direct Care Staff training program
  • High School diploma or equivalent required



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