Resident Care Coordinator in Marlborough, MA at Benchmark Senior Living

Date Posted: 6/29/2020

Job Snapshot

Job Description

The Branches of Marlboro is seeking a Resident Services Coordinator will assist the Memory Care Director and Wellness Director with administrative tasks for our community. Candidates must be a licensed CNA with previous experience in scheduling and excellent customer service skills. 


  • Assures and maintains compliance with all resident care and state related regulations
  • Provides information and support to residents and families to ensure a positive customer experience
  • Participates in the QA process
  • Develops RCA staffing schedule in conjunction with the Wellness Director and Memory Care Director and monitors overtime usage.
  • Assembles resident records for new move ins.
  • Checks SAMM / MAR for completion
  • Files resident documents in resident records.
  • Maintain in-service logs, notifies Director when hours are not met.
  • Coordinates QA meetings in conjunction with Wellness Director.
  • Supervises Activities of the Resident Care Staff
  • Answers urgent resident call alarms
  • Reviews shift and communication logs to ensure appropriate follow up
  • Serves as a coach and mentor staff



Job Requirements


  • Certified Nursing Assistant in MA with previous experience in scheduling
  • Computer skills preferred
  • Represents the community with a positive attitude and pride when interacting with potential residents and families.
  • Physically able to move at least 50 lbs. without assistance.