Assisted Living Resident Services Director in Alexandria, VA at Benchmark Senior Living

Job Description

We have an amazing opportunity for a seasoned Assisted Living Resident Services Director!

Benchmark Senior Living is proud to be opening our 65th community in Alexandria!

Our community will be located in the center of Alexandria’s up-and-coming lifestyle destination, ‘West Alex,’ community residents will be surrounded by plenty of places to walk, shop, dine and relax just outside their door. Over 100,000 square feet of retail space features a grocery store and  diner. 

Our 10 story community will offer 89 modern assisted living and 26 memory care apartments with various floor plans and spacious common areas with hospitality-rich amenities to include a club room, casual bistro, wine tasting suite, penthouse level café and rooftop deck to host social gatherings. A wellness center will be home to on-site healthcare services, such as physician visits.

Residents and their families will also enjoy the ease of chef-prepared, gourmet meals served in multiple dining venues, housekeeping and linen service and scheduled transportation to appointments.

A personalized resident care and experience will be provided by associates who have been hired for heart and trained for skill. Benchmark is committed to pursuing excellence, evolving and exceeding expectations with quality education in safety, infection control, empathy and relationship-building. Throughout each day, we work to nurture residents’ passions, connections and enhance their quality of life with personalized programs that keep them connected to who and what matters most in their life. Join our team and live the experience!

Benchmark Senior Living is seeking an Assisted Living Resident Services Director who will maintain responsibility for the Traditional Assisted Living Program and all related functions within the Benchmark Community.  

Responsibilities include supporting and monitoring the day-to-day delivery of quality services resulting in high resident, family and associate satisfaction. This position schedules all associate/aide staff for 24/7 delivery of services within the community while monitoring available labor hours to budget. Operating the Assisted Living program includes, but is not limited to, recruiting, hiring, on-boarding, training, coaching, and developing all of the Assisted Living Resident Care Associates to ensure the highest caliber resident care staff is consistently in place. 

Integral components of the position include successful outcomes with customer, family and associate relations; quality assurance; regulatory compliance and financial management. Additionally, this role partners with our Resident Care Director (RN) in order that the services driven by the resident care service plan are provided and changes are communicated. The program goal is to provide an environment that maintains each resident’s highest level of physical, social and psychological well-being. The Assisted Living Resident Services Director reports directly to the Executive Director.

Schedule:  Sunday - Thursday