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Lead Concierge in Newton, MA at Benchmark Senior Living

Date Posted: 6/26/2024

Job Snapshot

Job Description

Adelaide of Newton Centre  an all Memory Care  Senior Living Community is searching for a Lead Concierge who will serve as the First Impression to our residents, visitors, families and prospective residents visiting our community.

  • Exemplifies the Adelaide/Benchmark culture of Elevating Human Connections with every interaction.
  • Supervises the Concierge Team and all related operations - including training, scheduling, quality assurance, etc. 
  • Serves as the "hub" of communications throughout the community for our residents, visitors and staff.
  • Ensures compliance and execution of current SOP’s and best practices. Reviews, amends and/or adds new practices when needed.

Job Requirements

REQUIREMENTS

  • Energetic and engaging personality.
  • Great “service recovery” skills.
  • Must be available to work weekends regularly. Willing to work holidays as well.
  • Ability to come up with creative solutions for challenging situations.
  • Leadership and motivational skills.
  • Great attention to detail, observant and intuitive.
  • High school diploma or equivalent certificate preferred.
  • 2 Years supervisory experience at a front desk/concierge capacity a plus.
  • Excellent verbal, written and phone communication skills.
  • Expert in standard MS Office programs(Outlook, Word, Excel, etc.)
  • A passion for serving people.