Front Desk Receptionist in Franklin, MA at Benchmark Senior Living

Date Posted: 3/25/2021

Job Snapshot

Job Description

The Forge Hill community is looking for an outgoing individual to greet residents and staff. We have part time night and weekend shifts available. We look forward to meeting you and answering any questions you may have. This is an entry level position and we are willing to train.

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Demonstrates basic understanding of emergency call system and nurse paging system
• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash
• Reports any mal-functioning equipment to maintenance
• Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
• Develops and practices the “30 second commercial” to be used when greeting visitors
• Participates in in-service trainings as required by state regulations

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

• High school diploma or equivalent certificate preferred.
• Possesses knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

• Possesses knowledge of telephone system 
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Possesses excellent verbal communication skills

BENEFITS

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!