Training Manager in Waltham, MA at Benchmark Senior Living

Date Posted: 7/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Waltham, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you love to teach, facilitate or present at meetings and want to continue to be the star?  Do you want to work in a learning and development atmosphere and be part of an exciting, fun and growing team? If you are asking yourself these questions and want to explore opportunities to answer them, you need to apply for the Training Manager role on the newly formed Benchmark Learning & Development team!!  As a key player on the team, you’ll be asked to help craft and drive new approaches to onboarding, leadership training and ongoing learning and development!  Our team is focused on guiding, teaching, coaching and promoting what it really means to be a human connection company.  Don’t wait, apply and come grow with us! 


The Training Manager delivers, and evaluates training programs that improve performance of Benchmark associates at all levels of the business and deliver overall business success. The Training also responsible for the overall management of training systems, content, and support materials in the business.



  • Deliver training programs and materials for trainings, presentations, workshops, etc. at all levels of the business.
  • Design and implement evaluation processes for measuring effectiveness of training and learning
  • Reinforce learning as a component of organizational culture, employee engagement and workforce retention
  • Determine training strategies and modalities to achieve target learning outcomes
  • Continually look for new ways / media to deliver quality training and recommend various methods to ensure training initiatives are met
  • Measure, evaluate and coach Faculty Trainer effectiveness
  • Perform needs assessment for training and associate development to enhance the effectiveness of associate performance in achieving the goals and objectives of the individual and organization
  • Maintain a Training Resource Library
  • Manage Benchmark University Faculty for first class program delivery
  • Ensure all materials and curriculum are kept up-to-date

Associate Engagement

  • Assist, support, and evaluate learning and development activities for all associates
  • Fosters a culture of associate engagement
  • Recognize and communicate Associate Relations themes and trends

Resident and Family Engagement

  • Focus on effective execution of business strategies as a means to evaluate human connection
  • Collaborate with Resident Services and Risk Management to ensure a safe and nurturing environment for our Residents via program development or educational opportunities

Talent / Teamwork / Collaboration

  • Collaborate closely with Resident Services and Risk Management to ensure training meets state and industry mandated requirements
  • Partner with functional subject matter experts to develop training priorities and support regional training
  • Work with Human Resource partners to support human capital needs (e.g., onboarding, training, on-the-job learning, etc.)
  • Redesign and/or develop courses/trainings to standardize key positions in the company
  • Ensure all associates receive appropriate and effective training, including on-the-job and classroom training
  • Collaborates with Sales and Marketing with respect to public relations

Job Requirements


  • Bachelor’s degree in Human Resources, Business Management, Computer Science, Education, Organizational Development, or related area required.
  • Master’s degree in related area preferred.
  • Minimum 5 years of Operations, Training, or related field experience required.
  • Significant experience in developing and managing various types of training
  • Experience in computer based learning platforms and delivery


  • Ability to identify and analyze key performance metrics
  • Advocate for learning as a business imperative
  • Knowledge of principles and theories of adult learning
  • Project management
  • Excellent facilitation, interpersonal, and communication skills
  • Ability to achieve results by working independently and collaboratively with others, at all levels and from different functions
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook and Access)
  • Ability to multi-task and detail oriented
  • Willing to travel