Lead Housekeeper in Franklin, MA at Benchmark Senior Living

Date Posted: 10/21/2020

Job Snapshot

Job Description

We are looking for talented individuals to join an amazing team in Franklin at Forge Hill. We have an Amazing opportunity for A Full-Time Housekeeping Supervisor/lead.


Want to make your mark? Join Benchmark, a new type of senior living company.

At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. 


Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!


The Housekeeping Supervisor reports directly to the Director of Plant Services


The Housekeeping Supervisor is responsible for keeping the community clean and safe for residents, staff and visitors, as well as laundering towels, bed linens, and resident personal laundry. S/he will also be responsible for cleaning resident apartments. The Housekeeping Supervisor provides oversight and guidance to the Housekeeping staff.



  •  Communicates effectively with supervisor
  •  Advises supervisor when supplies diminish for reorder
  • Compliance/Safety:
  •  Maintains a clean laundry room in an orderly manner and stores chemicals in accordance with product or supervisor instruction
  •  Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused
  •  Follows emergency procedures effectively when chemicals are accidentally misused
  •  Manages housekeeping staff to follow policies, procedures, and safety measures
  •  Understands the practices surrounding proper handling of biohazardous waste
  •  Stores chemicals in accordance with product or supervisor instruction
  •  Ensures that all safety rules and regulations are followed at all times
  • Facilities and Maintenance
  •  Thoroughly cleans all assigned resident apartments as scheduled by supervisor
  •  Cleans bathrooms completely: swabs toilet bowl, cleanses sinks and bathtubs, wipes countertops, cleans mirrors, and sterilizes floors
  •  Vacuums all exposed areas completely, including edges
  •  Empties and rinses (if necessary) wastebaskets
  •  Cleans kitchen area completely: wipes counters and under objects, mops kitchen floor
  •  Washes inside of windows as needed
  •  Dusts flat surfaces that are uncluttered and demonstrates care of residents' belongings
  •  Cleans all common areas according to standards and practices including elevators, halls, landings, stairs, resident activity areas, lobbies, and model units and cleans other flat surfaces as scheduled or requested by supervisor
  •  Checks and touches up vacant units according to assigned schedule
  •  Maintains housekeeping and laundry carts in a clean and orderly manner
  •  Maintains the cleanliness of public restrooms
  •  Washes and dries all laundry, including resident’s personal laundry using cleaning products appropriate to the type of wash.
  • Folds linen and returns to appropriate location
  • Replenishes and maintains supply levels in work areas
  •  Assures that the facility and all equipment are properly maintained for resident comfort and convenience
  • Financial Management
  •  Staffs according to budgetary guidelines
  •  Monitors and minimizes overtime usage
  • Knowledge and Experience
  •  Demonstrates proper usage of chemicals and equipment
  • Public Relations / Marketing
  •  Represents the company with pride and knowledge to educate outside groups and organizations
  •  Demonstrates constant effort to educate outside groups and organizations about the community
  • Resident Care ¾ General
  •  Demonstrates appropriate physical stamina to assist of lift residents when needed and in emergencies
  •  Reports resident concerns / problems to Resident Care Director
  • Structure
  •  Establishes and manages housekeeping schedule
  •  Establishes and maintains an effective work-order system
  • Talent Development
  •  Trains and supervises department staff
  •  Ensures staff is aware of and follows policies, procedures, and safety measures
  •  Assists Director of Plant Services or Senior Director of Plant Operations with talent reviews for housekeeping staff
  • Training
  •  Participates in in-service training as required by state regulations
  •  Establishes and managing a housekeeping schedule
  • Establishes and maintains an effective work-order system
  •  Effectively trains and supervises department staff



Job Requirements

Equipment Requirements

• Washer/dryer (commercial or residential).
• Wet/dry vacuum.
• Housekeeping and laundry carts.
• Chemical cleaning supplies.
• Iron
• Scrubbers
• Window squeegee
• Gloves
• Buckets on wheels
• Trigger pray bottles
• Dust pans, brooms and mops.
• Sprayers
• Scrub brush; scouring pads.
• Demonstrates appropriate physical stamina to assist or lift residents when needed and in emergencies


We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!